With 146 items on the menu, we were simply spoilt for choice. I knew I wouldn’t have the stomach space for every single dish so I had to study the menu thoroughly to make sure whatever seemed good to try wasn’t missed out. Ordering was a bliss. Simply indicate on the menu list the items you’d like to have and hand it over to the service staff.
We downloaded a voucher from their website for a free Alaska Snow Crab Nabe for every 2 Ala-Carte lunch buffets. This was also advertised on one of their signages at the restaurant entrance. However, when we questioned one of the service staff on this promotion, apparently he knew nothing about this promotion and had to check with his manager. He didn’t respond to us until I repeatedly asked about it. This staff really needed some serious training! He seemed quite handicapped in English too so we had a bit of difficulty in communication.
At $29++ per adult, I would say this was a very worthwhile meal given we had ordered and ate so much. I liked it being ala carte so food was prepared upon order and served hot. The variety was good too but the restaurant lacked this authentic Japanese feel. Perhaps they should consider changing supplier for sashimi too.
wow, that is not good to be served frozen sashimi. I have been served sashimi with streaks of fat running through the flesh, which obviously made it inedible. I had to actually explain to the waitress why sashimi should not have fat running through it!!
I was at Shin Minori on 27/2/2011 to celebrate my birthday with my wife and son.
Restaurant was pretty full as it was dinner time at about 7pm. We started to order via different sheet of paper which categorized the food into four different categories. The orders of about 15 dishes were taken by the waiter who passes it to another waitress at the counter for keying in into their “online” order system. Shashimi arrived within first 20 mins of the order. After 2 hours, less that 50% of the food was served. Some of the orders were lost or went missing or went to another table. We questioned them and they told us that it was coming.
Services have dropped and the waiter and waitress were not attentive at all.
And that was one particular incident which i can't forgot. I ordered 3 garlic fried rice. One came. The second one came 25 mins later. When I questioned the waiter on the 3rd bowl, he told me that one bowl consist of 2 servings??!! WTH is this? Do you think we should pay the full price?
Not only we were affected. Diners from other tables were also facing the same problem. Some diners left in dismay and disappointed. Another group of diners, who were also celebrating a birthday approach the waitress to tell her that they are only prepared to pay 50% of the cost as less that 50% of the food arrived. I told the waitress the same thing as well as I am facing the same problem. Goodness, such things can happen to a well known Japanese restaurant. I only found out later that the management of the restaurant had changed.
Calling all diners out there. Please consider before you come to this restaurant
The food really suck!!! How can they serve salmon that is spoilt!Service is bad orders are missing so disappointed !!!